Helen Noll - Technical Support Manager Resume Simple
SUMMARY
To obtain a position in the field of information technology, where I can utilize my skills and experience to contribute to the growth of the organization.
SKILLS
  • statistics, management, technical support, reporting, customer service, service
  • software, solutions, satisfaction, technical support, quicken, product development, quality, customer service, quality assurance, service
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Technical Support Manager

    Raley's

    • Created and maintained a reporting system for the customer service team. I was responsible for the management of the company.
    • Performed troubleshooting and performance tuning of the system. Provided technical support to the customers. This included the ability to work with the team to resolve issues.
    • Created and maintained a variety of statistics and procedures to improve efficiency and effectiveness. Worked with the team to develop and implement a new process.
    • Created and maintained a comprehensive knowledge base for the team to ensure that the application is delivered on time. Met with customers to identify and resolve issues.
    • Provided technical support to the customer and the customers to resolve issues. Also, worked with the business to understand the needs of the client.
  • 2017-12-262017-12-26

    Technical Support Representative

    Te Connectivity

    • Implemented and maintained a new product development process for the company. Developed training materials for software quality and customer satisfaction.
    • Created and maintained training materials for new and existing customers and customer service. Trained and mentored staff on new and existing software.
    • Provide technical support to the customer, including the development, testing, and implementation of new solutions and tools.
    • Created and maintained training materials for the company to use the Office suite. Trained and mentored staff on new procedures and tools.
    • Managed and maintained a team of technicians to ensure that all projects were completed on time. This was a high level of customer satisfaction.

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