Bradley Adkins - Technical Support Manager Resume Simple
SUMMARY
I am a highly motivated and results-oriented professional with a proven track record of success in the areas of business and technology management, and project management.
SKILLS
  • mentoring, documentation, leadership, compliance, coaching, quality, transformation, call center, training, consulting, management, technical support, assessment, service
  • solutions, management, satisfaction, team leader, healthcare, telephone, communication, siemens
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Technical Support Manager

    The Culinary Institute of America

    • Responsible for the development of a new service Desk process, including training, hiring, and management of the organization.
    • Managed the leadership of the team of the technical support staff, including the development of a new program, and providing training and mentorship to the team.
    • Worked with the business units to identify and resolve issues and improve the process of the training of the company.
    • Provided leadership and training for the implementation of a new system for the company to improve the efficiency of the process and procedures.
    • Led the development of a new process improvement program to improve efficiency and effectiveness of the business process improvement initiatives.
    • Managed and led the development of a new process improvement program to improve efficiency and effectiveness of the business unit.
  • 2017-12-262017-12-26

    Senior Product Specialist

    Northcentral University

    • Responsible for the management of telephone communication and customer support. This includes the following: Healthcare, financial, and services.
    • Worked with customers to identify and resolve customer issues and provide solutions to customer needs. Ensured that the product is delivered on time and within the highest level.
    • Managed and coordinated customer escalations to ensure timely resolution of issues. Ensured that the highest level of customer satisfaction.
    • Responsible for the development of a new product for the customer. The team was able to provide a more effective and efficient solution to the customers.
    • Responsible for the development of the new product introduction and customer support. Worked with the team to develop and maintain the product roadmap.

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