Elizabeth Sanchez - Technical Support Manager Resume Simple
SUMMARY
Experienced IT professional with over 15 years of experience in the information technology industry. Proven track record of delivering high-performance solutions to complex business problems.
SKILLS
  • qa, engineering, management, metrics, infrastructure, planning, software, help desk
  • printing, packaging, adobe, c, design
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Technical Support Manager

    Rainbow Academy

    • Management of software infrastructure, including planning, training, and QA of new systems. This includes the creation of a new system for the operations team.
    • Provided technical support and training to the engineering team to ensure proper functioning of the system. This included the use of the help Desk ticketing system.
    • Developed metrics and KPIs to measure performance of the team and to identify areas of improvement. This resulted in increased productivity and reduced time to market.
    • Provided technical support to the customer and the customers to resolve issues. Worked with the business users to identify and resolve the problems.
    • Created and maintained a wiki for the team to help them understand their needs. This included the ability to work with the team to develop a comprehensive understanding of the business.
    • Provide technical support to customers and customers on the customer issues. This includes the ability to work with the customer to resolve the issue.
  • 2017-12-262017-12-26

    Computer Scientist

    Bny Mellon

    • Developed a new website to allow users to create a printing and user friendly website using Adobe Photoshop. The application was used to provide a Visual Basic.
    • Design and develop new features for the product using C++, QT, and Matlab. This allowed the team to create a packaging tool.
    • Designed and developed a C-level program to monitor and track the performance of the system. Worked with the team to identify and resolve issues.
    • Designed and developed a new web application to allow users to create a single page. The system was used to manage the user accounts.

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