Priscilla Merz - Systems Administrator Resume Simple
A highly motivated, results-oriented IT professional with over 10 years of experience in the IT industry. Experienced in all aspects of system administration, including installation, configuration, troubleshooting, and support of network infrastructure.
  • microsoft, ftp, exchange, workstations, server, network security, network, windows 2003, microsoft windows, architecture, vpn, hardware, transmissions, windows servers, windows, web, management, blackberry, c, sonicwall, integration, servers, security, access, web server
  • software, it, troubleshooting, apache, server, dhcp, basic, problem resolution, management, peregrine, customer support, telecom, active directory
  • 2017-12-252017-12-25

    Systems Administrator

    Columbia Distributing

    • Install, configure, and maintain Windows 2000/2003, Exchange, and Exchange 2010, including Web, Mobile, and security.
    • Implemented Microsoft Exchange, Windows servers, and hardware access points. Configured and maintained Sonicwall firewall and security appliances.
    • Implemented Microsoft Windows 2003/2008 R2 servers and network architecture. Performed vulnerability scans and penetration testing. Worked with the infrastructure team to ensure security.
    • Installed and configured Windows Server, file system, and mobile device maintenance. Provided training to Ricoh employees. Implemented and maintained Cisco router.
    • Configured and maintained Windows and Linux systems for HIPPA and risk management. Created and managed a team of developers to ensure that the user needs were met.
    • Designed and implemented a new security solution for the company to allow for a secure access to the VPN environment.
  • 2017-12-252017-12-25

    Help Desk Analyst

    ITT Educational Services, Inc

    • Performed troubleshooting of Citrix Server and Internet Explorer, and IT issues. Worked with the network team to troubleshoot and resolve problems.
    • Managed and maintained DNS, DHCP, and group policy management systems. Provided support for all users and groups.
    • Provided support for all incoming tickets and trouble tickets for the BMC Remedy software. Managed and resolved issues with the help Desk team.
    • Managed BMC Remedy ticketing system to help manage and maintain a strong customer service. Created a new ticket tracking system to track and resolve issues.
    • Provided support for BMC Remedy ticketing system and troubleshooting. Managed and resolved issues. Worked with vendors to resolve problems.
    • Created and maintained the user accounts and group policies using GPO, and troubleshooting issues in BMC Remedy. Worked on the change requests and request tickets.

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