I am a seasoned IT professional with over 15 years of experience in the information technology field. I have a proven track record of providing technical support to the highest level of customer satisfaction.
aws, software, vsphere, server 2012, vmware vsphere, windows, remote desktop, voip, phone system, intranet, printing, vpn, windows server, servers, vmware, server, active directory, esxi
quality control, boost, mobile, quality, satisfaction, customer service, service
Administer and maintain VMware ESXi 5.1, vSphere, and Windows Server 2003/2008 servers, including Cisco routers, switches, VPN, and wireless LAN.
Implemented and maintained remote desktop support for Blackberry, iPhone, and Blackberry devices. Managed and monitored all clients and vendors.
Managed a team of 10 engineers, including Cisco iOS, Windows 7, and cloud deployment. The maintenance of the company's core system.
Managed the deployment of Cisco iOS and Android devices for the cloud and the maintenance of the company’s intranet.
Server Maintenance: Cisco wireless LAN Controller (WLC), Windows Server 2012, Exchange 2010, and Office 365.
Provide support for all Polycom video conferencing, voice, and data cabling. This includes Cisco iOS, Windows, and Microsoft Hyper-V.
Oak Park&River Forest High School
Develop and maintain a strong relationship with the customer service team to ensure quality of the client satisfaction. Provide feedback and recommendations to the customers.
Research and develop testing procedures for the new and existing programs. Ensure that the project is in place to meet the needs of the customer.
Develop and maintain a new product for the customer and the sales team. I have a strong working relationship with the client and the customers.
Manage the development of the program and the quality of the product and the new products. This includes the creation of the customer relationship, and the ability to work with the sales team.
Work with the sales team to develop and implement new product offerings. The program is a competitive edge and the market.
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