John Rautio - Programmer Resume Simple
Over 20 years of experience in the information technology field. Proven ability to work in a team environment with a strong sense of teamwork and attention to detail.
  • hp, t1, server, firewalls, routers, network, firewall, routing, biometrics, cisco switches, printers, real time, analyzer, wireless, troubleshooting, clients, kronos, internet, voice, switches, solarwinds, access, cisco
  • bmc, project, test, analysis, budgeting, cisco, implementation, project planning, qa, remedy, cisco switches, documentation, change control, project manager, manager, testing, project plans, training, mac, ordering, bmc remedy, peregrine, scheduling, procurement, voice, planning, switches
  • 2017-12-252017-12-25


    Customer Contact Channels

    • Networks, firewall, VPN, routers, switches, Cisco PIX, Cisco ASA, Internet Gateway, and troubleshooting.
    • Configured Cisco network printers and voice gateways for the entire company. This includes troubleshooting of firewall, VPN, and Cisco ACS.
    • Support Cisco switches, routers, VPN, Intrusion prevention systems, and firewall. Responsible for the day-to-day operations of the telephone system.
    • Configure, maintain, and troubleshoot Cisco switches, routers, and wireless controllers, and Cisco VoIP telephone systems.
    • Administration of Cisco ASA firewall, VPN, and remote access to the network. Configured and managed the site to the new telephone system.
    • Installed and configured Cisco VPN concentrators and firewall policies for remote site administration. Created and managed network printers for the company.
  • 2017-12-252017-12-25


    Institute for Integrative Nutrition

    • Managed the change control process, including the creation of the documentation, test plans, training materials, and procurement of the new system.
    • Develop project plans, including scheduling, training, and maintenance of Remedy ticketing system. Provide leadership to the team to ensure that the systems are properly documented and implemented.
    • Working with the business users to identify and resolve issues in coordination with the helpdesk and the maintenance team to ensure that the system is available in the Cisco call Center.
    • Managed the planning, budgeting, and training of the implementation of a new voice and data networks for the enterprise.
    • Performed QA and maintenance of the system using Microsoft Visio and documentation of the training material. Worked with the Supervisor to create and maintain the networks.
    • Experience in creating and maintaining the documentation of the training and maintenance of the system using Microsoft Visio and coordination with the offshore team.

 Jeremy & Associates 

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