Over 10 years of experience in the field of information technology, including:* project management, and quality assurance skills.* strong technical knowledge and ability to work independently and as part of a team.
technical support, wireless, coaching, management, troubleshooting, research
Performed quality assurance testing and research to ensure that the customer service is met. Provided support to the management team in the development of the new business.
Provided technical support for the sales force and the team to ensure that all the needs of the client were met and the best product.
Assisted in troubleshooting and resolving issues with the sales force and the customer. Worked closely with the business to ensure that all the needs of the client were met.
Developed a new client experience and provided a positive feedback on the sales force and the quality of the product.
Worked with the sales force to ensure that all customer needs were met and the best practices for the client.
Developed and implemented a new client service program to ensure that the best practices were in place to meet the needs of the client.
Collections Specialist II
Mount Miguel High School
Worked with the department of Justice to resolve issues and ensure that all necessary information was obtained. (i.
Reviewed and approved collection letters for delinquent accounts. Prepared and mailed out statements. Collected and processed all customer information.
Reviewed and analyzed credit reports for accuracy and completeness. Assisted in the preparation of financial statements. Prepared and submitted credit applications.
Worked with customers to resolve outstanding balances and ensure timely payment. Collected and processed all customer credits. Resolved disputes and disputed accounts.
Processed and maintained all accounts receivable and payable. Assisted with the preparation of monthly financial statements. Prepared and submitted monthly reports.
Responsible for the processing of all customer invoices and payments. This included the review of the accounts payable and the payment of the invoices.