Gary Wollenburg - Team Lead Resume Simple
SUMMARY
Over 10 years of experience in the field of information technology, including:* project management, and quality assurance skills.* strong technical knowledge and ability to work independently and as part of a team.
SKILLS
  • technical support, wireless, coaching, management, troubleshooting, research
  • collection
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Team Lead

    Doctoral Research

    • Performed quality assurance testing and research to ensure that the customer service is met. Provided support to the management team in the development of the new business.
    • Provided technical support for the sales force and the team to ensure that all the needs of the client were met and the best product.
    • Assisted in troubleshooting and resolving issues with the sales force and the customer. Worked closely with the business to ensure that all the needs of the client were met.
    • Developed a new client experience and provided a positive feedback on the sales force and the quality of the product.
    • Worked with the sales force to ensure that all customer needs were met and the best practices for the client.
    • Developed and implemented a new client service program to ensure that the best practices were in place to meet the needs of the client.
  • 2017-12-252017-12-25

    Collections Specialist II

    Mount Miguel High School

    • Worked with the department of Justice to resolve issues and ensure that all necessary information was obtained. (i.
    • Reviewed and approved collection letters for delinquent accounts. Prepared and mailed out statements. Collected and processed all customer information.
    • Reviewed and analyzed credit reports for accuracy and completeness. Assisted in the preparation of financial statements. Prepared and submitted credit applications.
    • Worked with customers to resolve outstanding balances and ensure timely payment. Collected and processed all customer credits. Resolved disputes and disputed accounts.
    • Processed and maintained all accounts receivable and payable. Assisted with the preparation of monthly financial statements. Prepared and submitted monthly reports.
    • Responsible for the processing of all customer invoices and payments. This included the review of the accounts payable and the payment of the invoices.

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