To obtain a position in a dynamic environment where I can utilize my skills and experience to contribute to the organization's success. I am a dedicated and goal oriented individual with a strong desire to learn and grow.
Develop and maintain a comprehensive implementation of project plans, policies, procedures, and compliance for all projects and ensure that the data is in accordance with the company's policies and procedures.
Perform PCI compliance audits for all network hardware and networking equipment. Responsible for the development of new policies and procedures.
Oversee all aspects of the Windows and Macintosh OS, including disaster recovery, and hardware optimization. Ensuring that the highest level of data is available.
Provide technical support for all aspects of the company including: planning, designing, implementing, and maintaining the company's IT operations and the enterprise.
Manage and maintain all hardware and software for the company including Exchange, and the organization. The team consists of over 75,000 users.
Lead the design and development of a new VoIP phone system for the company to provide a real-time customer service for the organization.
Troubleshoot and resolve network hardware and Server issues. Act as a liaison between the IT and the IT service Manager and other departments to ensure that all devices are running smoothly.
Support and administration of Cisco VoIP phone system, including network, LAN, and VPN. Project management of Windows Server 2003/2008, and Citrix.
Manage and maintain Microsoft Office Suite, including installation of Cisco routers, switches, and VoIP phone systems. Provide support for all IT related issues.
Responsible for installation and support of Microsoft servers, switches, and T1 lines. I have been able to communicate with the network and the IT department.
Provided support for Citrix, iPhone, and Apple devices. IT includes implementation of Cisco Unified communication Manager (CUCM).
Troubleshoot and resolve network connectivity issues and basic connectivity issues. I have been able to work with the team to resolve any issue.