IT professional with over 15 years of experience in the information technology industry. Proven track record of delivering high quality solutions. Excellent analytical and problem solving skills.
lotus domino, ibm, management, closing, domino, hardware, program management, as 400, server, brms, backups
mapping, workflow, wireless, mobile applications, it, mobile, server, sales marketing, network, communication, technology, management, budget, progress, infrastructure, service desk, marketing, change management, service
Configure, manage, and maintain IBM Domino Server and Lotus notes applications for all the clients and the enterprise.
Responsible for all aspects of Exchange 2010 and Lync 2010 for the company. This includes the creation of new users, and creating a new system for the IT department.
Coordinate with vendors and management to ensure the integrity of the system and provide support to the clients. This includes the creation of new users, assigning the roles, and creating the user accounts.
Coordinate and manage the development of the asset tracking system for the company. I am responsible for the day to day activities of the team, including the following:.
Provide technical support to customers and other departments to ensure proper functioning of the IT department. Assist in the development of new equipment and procedures.
Maintain and update all the iSeries and AS400 systems for the company and the client. IT is a new system and the application is used to provide a Unified communication.
IT Service Manager
Managed the IT infrastructure, including the creation of new technology solutions, communications, and inventory management. Managed the deployment of the Server and network environment.
Managed a team of 10 to deliver a new technology SaaS platform to support the company's service Desk, including the creation of a new inventory management system, and the deployment of a web-based application.
Led the development of a new marketing program to support the company's business process and the management of the company.
Collaborate with business, technology, and clients to define and document requirements and objectives for the use of the product and ROI.
Led the development of a new business process for the company. Managed the design, development, and deployment of a global inventory management system.
Developed and implemented a new business process for the company. Worked with the development team to define and document the workflow and requirements for the management of the company's flagship product.