Christopher Wright - Technical Support Engineer Resume Simple
SUMMARY
A highly motivated and results-oriented professional with over 15 years of experience in the information technology field. Proven ability to work independently and as a team member.
SKILLS
  • nexus, test, sockets, application support, documenting, time management, management skills, act, communication, trouble shooting, mentoring, technology, databases, configuration, writing, security, hardware, software, troubleshooting, automated testing, migrations, reports, installation, load testin
  • hardware, vsphere, server, network, basic, routers, configuration, dns, cabling, ssh, nis, nfs, storage, rhel, raid, netapp, verbal communication, dhcp, excellent written, server hardware, maintenance, solaris, communication skills, switches, vmware esx, infrastructure, communication, telnet, vmware
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Lowe'S

    • Planning, testing, and maintenance of software applications, including installation, configuration, administration, and security of the systems, documenting and maintaining the file system, and reporting.
    • Excellent problem solving skills, ability to work independently and efficiently with a strong team player and ability to interact with customers, including the following: Project management, software deployment, communication, and coordination.
    • Provide support for the development, maintenance, and troubleshooting of the web based application, including installation, configuration, and maintenance of the MS access database, and the implementation of new and existing systems.
    • Worked with the customer to troubleshoot hardware and software issues, and provided technical support for problem resolution and communication.
    • Provide technical support for the production, development, test, and maintenance of the new and existing systems, including writing and maintaining the documentation of the installation of the system, and documenting the processes.
    • Provide support for the installation and maintenance of the IVR system, including monitoring and documenting the problem resolution process.
  • 2017-12-252017-12-25

    Systems Administrator

    Merck and Co., Inc

    • Network administration including DNS, DHCP, NFS, CIFS, SAN, NAS, routers, switches, and Cisco routers.
    • Installation, configuration and administration of DNS, DHCP, and RAID, RAID, and network infrastructure. Also, used Cisco routers and switches.
    • Configuration and administration of DNS, DHCP, NIS, Active Directory, DNS, WSUS, and GPO. Performed basic administrative tasks such as creating and managing user accounts, and group policies.
    • Installation, configuration and administration of DNS, DHCP, Active Directory, DNS, and Cisco switches. Responsible for the maintenance and support of the VMware vSphere 5.
    • Worked on DNS, DHCP, and DNS, Active Directory, and administration, RAID configuration, and hardware installation.
    • Configuration and administration of DNS, DHCP, Active Directory, DNS, and Cisco ACS. Performed routine backups and restore.

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