Felipe Howard - Sr. Software Engineer Resume Simple
IT professional with over 15 years of experience in the information technology field. I have worked in the area of data Center, network administration, and technical support.
  • administration, lucent, avaya, telecom, vendor management, ordering, analyst, solutions, management, voice, mobile, telecommunication, mobile devices, provisioning, server, mvs
  • hardware, software, networks, backup, juniper, testing, sip, voip, maintenance, security, management, programming, budget, telecommunication, voice, pbx, avaya, telecom
  • 2017-12-252017-12-25

    Sr. Software Engineer

    Lincoln Technical Institute

    • I have worked with the client to identify and resolve the issues related to Citrix servers, applications, and services.
    • Provide voice and data communications for Avaya VoIP phone system. This includes Cisco Unified communication Manager, Avaya IP phones, and Server software.
    • Responsible for the administration of voice and video conferencing, VoIP, and telecommunications equipment. I also functioned as the primary contact for all the IT staff.
    • Responsible for the voice of the network, Telecom, and communications equipment. Managed the implementation of Cisco Unified communications Manager.
    • Cisco Unified communications Manager (CUCM) and voice mail system, Avaya IP phone system, and remote desktop support.
    • Responsible for the management of voice and data communications with the telecommunications vendors. I also provide technical support for all the hardware and software.
  • 2017-12-252017-12-25

    Lead Engineer

    Tufts Health Plan

    • Provided support for voice and data backup and security management, testing, and maintenance. This includes the following: New hardware, software, and service.
    • Installed and configured VoIP phone system for the company. This includes a new PBX, voice, data Center, and telecommunications systems.
    • Managed and maintained telecommunications and telecom equipment. Developed and implemented a new PBX system for voice and data networks.
    • Worked with Cisco and Avaya to develop and maintain a SIP call Center for the entire company. Implemented a new voice and data service to support the company's business continuity.
    • Managed and maintained Cisco voice and data Center network infrastructures, including: Cisco Unified communications, wireless switch, and wireless access points.
    • Responsible for the procurement of new equipment and services, including Juniper and Juniper devices. Worked with vendors to ensure that all hardware and software are in place.

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