Brenda King - Technical Support Engineer Resume Simple
NetApp storage engineer with over 10 years of experience in the IT industry. Experienced in all aspects of the software development life cycle (SDLC).
  • c++, software, gui, clearcase, analysis, test, sip, dms, web, network, communication, voip, solutions, version control, file, technical support, fix, xml, clarify
  • ss7, ivr, nortel, deployment, dms, translation, design, routing, solutions, networks, networking, real time
  • 2017-12-252017-12-25

    Technical Support Engineer

    Sonoma State University

    • Performed testing of SIP protocols, including Internet Explorer, Chrome, and Windows file systems. Developed test cases for GUI and functional testing.
    • Performed testing of network, software, and security solutions using Windows, and web services, and basic computer systems.
    • Managed and maintained the Windows and Linux operating systems and the application. Worked with the team to fix the issues.
    • Created and maintained documentation for the use of the application using UML and Word. Designed and developed the data flow diagram for the new system.
    • Provided technical support for the application development team, including basic and advanced documentation using UML. Worked with the team to clarify requirements.
    • Implemented and maintained the documentation of the system using Visual Basic. Worked with the team to develop the application.
  • 2017-12-252017-12-25

    Senior Software Design Engineer

    BAE Systems

    • Worked with the telecom team to develop a wireless networks for the customer to manage cellular communications and cellular carriers.
    • Created a new SIP call Center for the customer to provide a high-volume of cellular networks to the customers.
    • Led a team of 7 to develop a SIP call Center for the networking and wireless network. This project was to provide a Unified communication between Motorola and NetApp.
    • Created and implemented SIP protocols for the customer to be used by the customers to improve the telecom product. Also, worked with the team to create a new customer base.
    • Managed the deployment of SIP call Center for the Genesys and Nortel PBX system. This resulted in a high-performance and real-time customer satisfaction.
    • Developed a SIP based VoIP solution to support the agency's head Office and Internet connectivity. Created a new PBX system for the customer.

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