Brenda King - Technical Support Engineer Resume Simple
SUMMARY
NetApp storage engineer with over 10 years of experience in the IT industry. Experienced in all aspects of the software development life cycle (SDLC).
SKILLS
  • c++, software, gui, clearcase, analysis, test, sip, dms, web, network, communication, voip, solutions, version control, file, technical support, fix, xml, clarify
  • ss7, ivr, nortel, deployment, dms, translation, design, routing, solutions, networks, networking, real time
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Sonoma State University

    • Performed testing of SIP protocols, including Internet Explorer, Chrome, and Windows file systems. Developed test cases for GUI and functional testing.
    • Performed testing of network, software, and security solutions using Windows, and web services, and basic computer systems.
    • Managed and maintained the Windows and Linux operating systems and the application. Worked with the team to fix the issues.
    • Created and maintained documentation for the use of the application using UML and Word. Designed and developed the data flow diagram for the new system.
    • Provided technical support for the application development team, including basic and advanced documentation using UML. Worked with the team to clarify requirements.
    • Implemented and maintained the documentation of the system using Visual Basic. Worked with the team to develop the application.
  • 2017-12-252017-12-25

    Senior Software Design Engineer

    BAE Systems

    • Worked with the telecom team to develop a wireless networks for the customer to manage cellular communications and cellular carriers.
    • Created a new SIP call Center for the customer to provide a high-volume of cellular networks to the customers.
    • Led a team of 7 to develop a SIP call Center for the networking and wireless network. This project was to provide a Unified communication between Motorola and NetApp.
    • Created and implemented SIP protocols for the customer to be used by the customers to improve the telecom product. Also, worked with the team to create a new customer base.
    • Managed the deployment of SIP call Center for the Genesys and Nortel PBX system. This resulted in a high-performance and real-time customer satisfaction.
    • Developed a SIP based VoIP solution to support the agency's head Office and Internet connectivity. Created a new PBX system for the customer.

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