Douglas Reynolds - Technical Support Engineer Resume Simple
SUMMARY
Technically skilled, detailed-oriented, customer-focused, highly motivated, and results-driven professional with over 15 years of experience in the IT field.
SKILLS
  • hardware, software, telephone, labtech, troubleshooting, backup, software support, clients, satisfaction, customer service, file systems, connectwise, network, maintenance, problem resolution, installation, operations, technical support, file, service, workstations
  • software, excel, management, time management, reports, customer service, basis, scheduling, clients, planning, analytical, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Loyola University Maryland

    • Provide technical support for all IT related issues, including troubleshooting, repair, and maintenance of network equipment, software, and file systems.
    • Managing and troubleshooting Exchange 2010/2013 and Exchange 2010 operations and service Desk. Provide technical support to customers and other departments.
    • Provide telephone support for troubleshooting and repair of computer systems, including Exchange, and Microsoft Hyper-V. This includes the provisioning of the thin client, and mobile devices.
    • Provide technical support to customers, including customer service, Exchange, and other administrative tasks. Assist with the creation of new and existing user manuals, and troubleshooting.
    • Responsible for troubleshooting and resolving issues with NetApp, networking, and other systems. Also, worked on a team of technicians to provide technical support to the customer.
    • Installation and administration of Exchange 2010 and 2013, including creating and maintaining user accounts, training and administrative support for all users and groups.
  • 2017-12-252017-12-25

    Customer Relations Specialist

    Dominion Youth Services

    • Planning, scheduling, and management of all aspects of the software, including training and communication of staff members, and providing technical support to the team.
    • Providing technical support and training to the customer service team, writing and maintaining the reports of the client and the management of the project.
    • Providing technical support and analytical skills to clients on a daily basis. This includes developing and maintaining a strong relationship with the client.
    • Working with the team to develop and maintain a strong customer satisfaction and a new office. Provide the ability to work on the client.
    • Support and training of the team to improve the efficiency of the office. Assist in the development of the new customer-facing website.
    • Provide technical support to the customer and the supervisor. The ability to work with the team to resolve issues and to improve the efficiency of the office.

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