Software Engineer Resume Samples
Charles Argo - Technical Support Engineer Resume Simple
Dedicated and self-motivated professional with over 10 years of experience in the IT field. I have a strong background in customer service, and support.
hardware, server management, it, troubleshooting, office, satisfaction, server, customer service, go, hr, management, solutions, manager, problem solving, it support, documenting, service
Technical Support Engineer
Provide technical support to the customer service Desk, including the ability to work with the client, IT, and the development team to resolve problems and troubleshoot issues.
Managed and coordinated with the team to ensure that the customer satisfaction and continued success of the program Manager. Provided training to the staff.
Worked with the clients to identify and resolve problems and provide technical support to the customer regarding troubleshooting and Server issues.
Managed and maintained a team of 30+ clients. Provided technical support to the customer and the client. Ensured that the highest level of service delivery is met.
Responsible for the development and deployment of a new Office and customer service management system. This includes the creation of a new telephone system, and troubleshooting the issues.
Provided technical support to clients and customers on their issues and concerns. Traveled to customer sites to ensure the highest level of customer satisfaction.
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