Charles Argo - Technical Support Engineer Resume Simple
SUMMARY
Dedicated and self-motivated professional with over 10 years of experience in the IT field. I have a strong background in customer service, and support.
SKILLS
  • hardware, server management, it, troubleshooting, office, satisfaction, server, customer service, go, hr, management, solutions, manager, problem solving, it support, documenting, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Unilever

    • Provide technical support to the customer service Desk, including the ability to work with the client, IT, and the development team to resolve problems and troubleshoot issues.
    • Managed and coordinated with the team to ensure that the customer satisfaction and continued success of the program Manager. Provided training to the staff.
    • Worked with the clients to identify and resolve problems and provide technical support to the customer regarding troubleshooting and Server issues.
    • Managed and maintained a team of 30+ clients. Provided technical support to the customer and the client. Ensured that the highest level of service delivery is met.
    • Responsible for the development and deployment of a new Office and customer service management system. This includes the creation of a new telephone system, and troubleshooting the issues.
    • Provided technical support to clients and customers on their issues and concerns. Traveled to customer sites to ensure the highest level of customer satisfaction.

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