Christopher Cotten - Technical Support Engineer Resume Simple
SUMMARY
To obtain a position in the information technology field where I can utilize my skills and experience to contribute to the growth of the organization.
SKILLS
  • hardware, software, troubleshooting, tcp ip, office, deployment, windows, configuration, email, lan wan, san, novell, pc, team lead, windows 95, technical support, fix, dos, tcp, lan, wan
  • liaison, windows, technical support, satisfaction, dos, novell, data entry, network, database, reports
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Sheetz

    • Performed troubleshooting of PCs, laptops, printers, and hardware, and software, including Windows NT, 2000, 2003, and Novell.
    • Assisted in installation and configuration of PC, Mac, and Windows NT/2000, and security. Configured and maintained network connectivity and VPN.
    • Responsible for the installation, configuration and support of all Exchange 2003/2008, Windows, and LAN, WAN, and Wireless.
    • Managed and maintained all computer systems including TCP/IP, and Mac OS. Performed system upgrades and patches.
    • Responsible for the installation and support of all Exchange 2003 and Office 2007. The database was developed to provide a reliable and scalable network.
  • 2017-12-252017-12-25

    Sales Representative

    Jersey College School of Nursing

    • Developed and maintained database documentation for the customer satisfaction. Created and maintained a team of technical support staff. Worked with the development team to resolve issues.
    • Created and maintained inventory reports for the network and system. This includes the creation of new equipment and procedures.
    • Created and maintained a team of technicians, including the following: A new Office of the company, the help Desk, and the DoS.
    • Responsible for the creation and maintenance of all computer systems, including Windows NT, 2000, XP, and Novell.
    • Created and maintained a comprehensive inventory tracking system for the company. The URS was written in a timely manner.
    • Served as liaison between the business and technical teams to ensure that the requirements are met. Provided the support to the client.

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