Richard Hill - Technical Support Engineer Resume Simple
SUMMARY
To obtain a position that will utilize my skills and experience in the field of information technology. I am a self-starter with a strong desire to learn and grow professionally.
SKILLS
  • consulting, solutions, technical support, helpdesk, correspondence, telephone
  • hardware, software, it, clients, quality, education, desktop support, helpdesk, training, customer service, communication, can, solutions, research, troubleshooting, help desk, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Technical Support Engineer

    Missouri Baptist Hospital

    • Provided technical support to clients and customers to resolve issues. Acted as a liaison between the customer and the client.
    • Performed telephone and remote support for all client and customer relations. Worked with customers to resolve issues and provide technical support.
    • Develop and maintain customer relationships and provide solutions to customers and internal customers. Support and manage the technical support of the business.
    • Created and maintained a strong relationship with the customer and the sales team to provide a superior customer service. This includes the ability to work on the technical and managerial aspects of the company.
    • Develop and implement new and existing correspondence and consulting services. Assist in the development of new and existing products.
  • 2017-12-252017-12-25

    Technical Supervisor

    Con-Way Freight

    • Responsible for providing technical support for customer service Desk, including troubleshooting, communication, and training. Provide administrative support for hardware and software.
    • Assist in the development of the IT department, including training, documentation, and troubleshooting of all clients. Provide technical support to the customer.
    • Improved the efficiency of the company by providing a superior customer experience and the ability to work with a team of developers to deliver a high level of support.
    • Provided technical support to the customer, including the creation of a new product and training materials for the company.
    • Provided technical support to clients, including the ability to work with the customer to ensure that the highest level of quality and customer satisfaction.
    • Improved customer satisfaction by providing technical support to the sales team and the client. Worked with the sales team to develop and deliver the product.

 Associated Banc-Corp 

 Relativity: Special, General, and Cosmological