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Technical Support Engineer
Missouri Baptist Hospital
Provided technical support to clients and customers to resolve issues. Acted as a liaison between the customer and the client.
Performed telephone and remote support for all client and customer relations. Worked with customers to resolve issues and provide technical support.
Develop and maintain customer relationships and provide solutions to customers and internal customers. Support and manage the technical support of the business.
Created and maintained a strong relationship with the customer and the sales team to provide a superior customer service. This includes the ability to work on the technical and managerial aspects of the company.
Develop and implement new and existing correspondence and consulting services. Assist in the development of new and existing products.
Responsible for providing technical support for customer service Desk, including troubleshooting, communication, and training. Provide administrative support for hardware and software.
Assist in the development of the IT department, including training, documentation, and troubleshooting of all clients. Provide technical support to the customer.
Improved the efficiency of the company by providing a superior customer experience and the ability to work with a team of developers to deliver a high level of support.
Provided technical support to the customer, including the creation of a new product and training materials for the company.
Provided technical support to clients, including the ability to work with the customer to ensure that the highest level of quality and customer satisfaction.
Improved customer satisfaction by providing technical support to the sales team and the client. Worked with the sales team to develop and deliver the product.