A highly motivated, results-driven, and dedicated professional with a proven track record of delivering quality and focused business solutions. I have a strong background in the areas of the financial services industry.
Responsible for project planning, coordination, and reporting of all projects and clients. Manage and coordinate the training of new hires and contractors.
Manage and maintain communication with all levels of the company including shipping, receiving, and customer service. Ensure that the client satisfaction survey is satisfied.
Managed the sales process, including the creation of a new customer service program, and the development of a new client relationship management system.
Act as a subject matter expert on the client’s business process improvement initiatives. Assist in the development of a new employee engagement plan, including the facilitation of the team of the company.
Mentoring and developing new and existing employees. Responsible for the development of a team of staff. This includes: Creating and maintaining a positive relationship with the client.
Provide support to the client in the development of a new product and process improvement plan. This includes the creation of a new team.
State of Michigan
Liaison between the business and IT department to develop and implement a new process for the analysis of the company's internal and external reporting requirements.
Project Manager for the operations of the company, including the coordination of meetings, training, and management of clients.
Coordinate and facilitate meetings with the client Coordinator to ensure that all parties are aware of the status of the projects.
Assist in the preparation of proposals for new projects. Work with the client to ensure that the client's needs are met.
Provide support to the client in order to ensure that all projects are completed on time. Work with the customer to ensure the successful completion of the project.
Create and maintain project documentation, including project plans, schedules, and status reports. Work with internal and external stakeholders to ensure timely completion of projects.