Over 15 years of experience in the field of information technology, including:* project management * technical writing, design, development, implementation, and training of web applications, and release management.
and marketing, analytics, management, reporting, communications, collaboration, innovation, safety, marketing, sales marketing, operations, product development
Managed the development of a new product management system, which included the implementation of a new software platform, including the creation of a web based application, and the design and programming of a new customer service.
Created a new product development and reporting system for the entire business unit, which included the creation of a new customer service model, and the implementation of a web based marketing tool.
Created and implemented a new marketing campaign for the Philadelphia area. Increased sales by developing and implementing a consultative sales approach to enhance the overall business.
Managed the development of a new client service organization, including the implementation of a new product management system, the creation of a web based tool, and the monitoring of the sales team.
Responsible for the development of new business development and implementation, innovation, and sales, marketing, and customer service initiatives.
Managed the management of a team of four professionals, including the development of a new client relationship, which included the creation of a new customer service agreement, a contract that was sold to the largest provider.
Design and implement a new reporting system to track and report on the company's sales, customer service, and administration.
Worked with the IT department to develop a new internet-based system for the implementation of a web based application to track and manage the business.
Negotiated and managed a large-scale brokerage firm with a focus on the development of a new product line, including the creation of a strategy to improve the company's overall profitability.