Highly motivated and results-oriented professional with over 10 years of experience in the information technology field. Skilled in all aspects of the IT industry.
documentation, exchange, office 365, lync, implementation, communication, configuration, solutions, use cases, it, cases, deployment, office, training, email, design, migration, skype, cloud, messaging, infrastructure, it support, service
project, leadership, use cases, sales force, collaboration, windows 8, implementation, communication, uat, mobile, budget, documentation, help desk, hardware, software, it leadership, migration, it, coaching, cases, deployment, reports, it support, windows, life cycle, technical support, progress, i
O led the migration of a new email system to a new Office 365. Managed the implementation of a disaster recovery plan for the organization.
Managed and maintained the project documentation, including but not limited to, hardware, software, and service level agreements, budget, and design.
Business process: Responsible for the creation of a new network and security system for the company. I am responsible for the design, deployment, and training of the enterprise wide communication systems.
Network configuration, database, and cloud solutions. Managed and executed all cases and technical issues. Developed and implemented a process to track and report the status of the it.
Lync 2013, Skype for business, and security, and network connectivity. Responsible for the disaster recovery plan.
Data Exchange, and customer support for all internal and external customers. This includes the creation of new and existing messaging systems, and training materials.
Implementation of a new CRM system for the customer. IT is a project to manage the deployment of the network communication software, and documentation.
Developed and implemented a new CRM system for the company. Created and managed the implementation of a new customer facing website for the voice of the data.
Provided support for the implementation of new CRM system, including: Business process, documentation, and communications. Managed the deployment of the POS application.
Provided leadership and support for the CRM system. Worked with the business users to define and document requirements, and provide training to the end users.
Worked with business users to define and document user requirements, use cases, and system integration for CRM and clients.
Led the deployment of new CRM and Skype for business communications. Developed and implemented a SharePoint Server for the maintenance of the organization.